Top consumer cases in india.
Can you know about the consumer law ?
In india, consumer cases are primarily dealt with the consumer protection act 2019, which provide michenisms to resolve consumer dispute and protect consumer rights, here are some of the top consumer cases in india that have significantly impacted consumer rights and protection.
(1) Lakhnow devlopment authority vs. m.k.gupta (1994).
Background : m.k.gupta filed compliant against Lakhnow devlopment authority for the delay handing over the possession of a flat.
Judgement : the supreme court ruled in favour of m.k.gupta, standing that the devlopment authority is liable for any deficiency in service.
Impacte : the case expand the deficiency of "service" under the consumer protection act to include service rendered by statutory and government bodies, ensuring accountability for negligence.
(2) Indian medical association vs. v.p.santha(1995).
Background : the case question weather medical professional and hospital fall under the definition of service under the consumer protection act.
Judgement : the supreme court held that medical service provide for a feel fall under the definition of "service" making them subject to the consumer protection act.
Impacte : it brought medical negligence case under the ambit of consumer forum, providing a platform for patient to seek redressal for madical malpractice.
(3) A.f.farnandes vs. State of Gov.(2001)
Background : the case involved the sale of defective goods ( a defective motor vehicle) and the question of compensation for the some.
Judgement : the national consumer disputes redressal commission ( NCDRC ) directed the manufacturer refund the price of the vehicle with interest and pay compassion for harassment and litigation costs.
Impacte : this case rainfoced the right of consumer to receive compensation for the defective product and highlights the accountability of manufacturer and seller.
(4) National insurance co.ltd Vs. Hindustan safety glass works ltd.(2007)
Background : this case involve a dispute over the settlement and insurance claim where the insure denied the claim on the technical ground.
Judgement : the supreme court to ruled in favour of the insured, emphasizing the principle of indemnity in insurance claim.
Impacte : in clarify the obligation of insurance company towards policyholder and discouraged unfair trade prectice in the insurance sector.
(5) Ammu Charle vs. Hewlett Packard (HP) India sales Pvt Ltd.(2017).
Background : this case involved a defective laptop sold by HP to the complaints, who shought a refund or replacement.
Judgement : the NCDRC order HP to replace the defective laptop and pay compensation for harassment.
Impacte : the case highlight the right of consumer regarding replacement or refund for defective electronic goods and set a precedent for prompt redressal of grievance.
(6) Cyrus investment Pvt Ltd vs. tata sons pvt ltd (2021).
Background : this case involved a dispute between shareholders over alleged oppression and mismanagement.
Judgement : although primarily a corporate dispute, the touched upon shareholders right and set benchmark for corporate governance and transperency.
Impacte : it underscored the importance of fair treatment for minority shareholders and reinforced corporate accountability to stakeholders, including consumer.
(7) Amazon vs. future retail and Reliance (2021).
Background : A high-profile case involving Amazon's objective to future retails deal with reliance on ground of breach of contract and consumer trust issue.
Judgement : the supreme court upheld Amazon's claim stressing the validity of arbitration agreement.
Impacte : the case brought attention to the rights of foreign investors and consumer rights in corporate agreement impacting retail choice.
(8) Maruti Suzuki India Pvt Ltd vs. Harinder jeet singh Kohli (2019).
Background : this case was about a defective maruti car sold the consumer and the consequent refusel to refund or replace the vehicle.
Judgement : the NCDRC ruled in favour of the consumer and order maruti Suzuki to refund the car's cost with complansation.
Impacte : the case reaffirmed consumer right against large corporations and enforced stricter standards for automobile manufacturer regarding product quality.
(9) Volkswagen india emissions scandal (2015).
Background : this case was part of the global Volkswagen emission scandal, where the company was found to have manipulates emission tests for its diesel vehicle.
Judgement : the National green tribunal (NGT) impose a fine and Volkswagen for environmental damage and falls advertising.
Impacte : this case Raees awareness about environment standards, false advertising and consumer deception.
(10) Uber India vs. rider (2020).
Background : cases were file again Uber India by consumer for Misleading pricing and surge pricing during during peak hours.
Judgement : the NCDRC penalized Uber for unfair trade practice and lack of transparency in pricing policy.
Impacte : this set a precedent for app-based service providers regarding clarity and transparency in pricing models.
Conclusion:
These cases have collectively slaped the landscape of consumer rights in India by sitting precedents, ensuring accountability and strengthening the consumer protection framework.